Administrators and users with the User Management permission can require a user to reset their password.
This feature can be used to assist users who are unable to access their account or to enforce organizational password reset policies.
What Happens When a Password Reset Is Triggered?
When an administrator initiates a password reset:
- The user is immediately logged out of the platform if they are currently signed in.
- The user receives an email containing instructions to create a new password.
- The user must complete the password reset process before signing in again.
Resetting a User's Password
- Navigate to Account Settings.
- Select Organization Settings, then Users.
- Locate the user whose password needs to be reset.
- Click the three-dot menu on the right-hand side of the user's profile.
- Select Reset Password.
- Confirm that you would like to reset the user's password.
The user will receive an email with instructions to create a new password.
Note: The user must have a valid email address associated with their account in order to receive the password reset email.