Introduction to IntouchIntelligence

 IntouchIntelligence

The IntouchIntelligence reporting platform, also referred to as IQ, brings data from your mystery shopping, audits, customer surveys, and external programs together in one place.

Everyone in your organization – from the front-line to your top executives – can view customized, location, or role-based dashboards with insights that are meaningful to them. Visual analytics make it easy for decision-makers to absorb information, view opportunities or problems, and quickly take action.

Some of the notable features of IntouchIntelligence are:

• Standard dashboards for all products which give you a high-level summary of overall scores, and number of records submitted, etc. for each product your organization is using.
• The ability to create custom dashboards and reports.
• Tools for implementing and managing action plans in order to promptly and continuously address issues that impact customer service and business outcomes.

 Learn more about the features available in Intelligence.