Introduction to IntouchSurvey

 IntouchSurvey

With our survey product, you can collect valuable customer feedback from every location to drive improvement and understand customer satisfaction across your brand using NPS^® and CSAT surveys.

Intouch customer satisfaction survey programs help you in three key ways:

1. Listen & measure

Use Customer Satisfaction (CSAT) surveys online or in-store to learn what your customers think at different touchpoints. Deploy surveys through custom URLs, barcode or QR code scanning, email, and text message (SMS) - even offline.

2. Identify & understand

Real-time, permission-based dashboards allow brand executives, operators, franchisees and managers to instantly see the customer feedback that matters most to them - from Net Promoter Score^® (NPS), to customer concerns, compliments, and more.

3. Act & improve

Turn detractors into promoters with survey response thresholds that automatically trigger customer rescue plans and email notifications when negative feedback is detected. Ensure negative experiences and unhappy customers are followed-up with immediately, and empower your teams to close the loop on every customer interaction.

With our Survey Admin tools, setting up surveys is simple and easy!

Our survey builder includes all standard question types, as well as skip logic, conditional branching and answer piping to make getting the right feedback a breeze. Modern themes let you customize the look and feel to fit your brand.

Learn more about IntouchSurvey or request a demo. 

Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc