What are the support hours for Intouch Insight?

24/7 Online Support Documentation

If you have a question about one of our products, our online product-specific knowledge bases provide information including getting started guides, step by step instructions for using the product features, and FAQs.  

• Intelligence (IQ)
• Check Admin/App
• Survey Admin

If you can't find the information you need for a specific product or feature of a product, please submit a ticket to the help desk for that product.

• Access Help Desk
• Intelligence (IQ) Help Desk
• CheckAdmin/App Help Desk
• Survey Admin Help Desk

Product Configuration and General Support

Intouch support staff are available to assist users with product configuration and general support questions, Monday through Friday, from 8:30 am - 5:00 pm Eastern Time.

Intouch Insight support staff can be reached by: 

• Submitting a ticket to our Help Desk
• Sending an email to [e-mail]
• Calling 1-800-263-2980 (option 4 for support, then option 1 for IntouchCheck/IntouchSurvey)

In addition to Intouch's own 24/7 monitoring and escalation procedures, Intouch offers 24/7 emergency escalation support via telephone. This service provides a means for end users to report a system outage but is not intended for product configuration/general support.