It happens to all of us from time to time... should you ever forget your password you can easily reset it by clicking on the Forgot your password? link at the bottom of the login page.
You can also use this feature to change your password.
You'll be prompted to enter your email address, and then click on Reset Password.
You will receive an email; in the email, click on the link provided to reset your password.
You will be redirected to a page where you can enter and confirm your new password.
If you DO NOT recieve an email, it is likely that an account matching the email address provided does not exist. It is possible that your account was created with an alternate email address, or has not yet been created.
Note: The link in the email will be valid for 60 minutes, after 60 minutes, you will need to send yourself a new email to proceed.
Passwords must be at least eight characters in length, and must meet at least three of the other four requirements:
- Uppercase letter (A-Z)
- Lowercase letter (a-z)
- Number (0-9)
- Special character (~`!@#$%^&*()-_=+{}[];:"'?/\,.<>)
When resetting a password, the user cannot use any of their last five passwords; the password they choose must be unique/new.
Click on Reset Password to complete the process.
You'll receive an email notification that your password has been changed.
Admin users, as well as users with the User Management ACL, can force a password reset using the new feature that is available in the user account settings.
The user whose password needs to be reset will be:
- Logged out of the system if they are logged in
- Sent an email, prompting them to update their password
This will help organizations who mandate regular password changes to enforce this requirement more effectively.
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